All World is always searching for the right people to join our team.


Customer Service Representative

JOB DESCRIPTION
Customer Service Representatives are responsible for the day-to-day quoting and order processing for all customer accounts. Customer Service Representatives must respond efficiently and effectively to customer inquiries, promote and upsell products and services, and work towards the goal of total customer satisfaction.

DUTIES & RESPONSIBILITIES

  • Manage incoming calls, emails, and inquiries
  • Understand the needs and expectations of the customers and provide right fit solutions
  • Process quotes and sales orders within a timely manner
  • Establish and maintain strong relationships with customers
  • Collaborate with other departments to better understand customer requirements, promote the sale of company products, and to provide sales support
  • Be proactive and seek out opportunities with new and existing customers
  • Make efforts to achieve short and long term sales targets
  • Find unique ways to cut costs and increase sales

REQUIREMENTS
  • Exceptional verbal and written communication skills required
  • Must be able to multi-task, prioritize, & manage time effectively
  • Analytical & mathematical skills required; financial knowledge preferred.
  • Basic computer skills required
  • Relevant industry and sales experience preferred
  • Inside sales or customer service experience preferred
  • Ability to pass a standard drug screening prior to employment
  • Engineering or field service experience is not required, but highly recommended
  • Industry-specific certifications are not required, but highly recommended

COMPETENCIES
  • Customer Service
  • Professionalism
  • Oral Communication
  • Written Communication
  • Problem Solving
  • Teamwork
  • Judgment

PHYSICAL DEMANDS
  • Required to stand occasionally.
  • Required to walk occasionally.
  • Required to sit frequently.
  • Required to utilize hand and finger dexterity continually.
  • Required to climb, balance, bend, stoop, kneel or crawl occasionally.
  • Required to talk or hear frequently.
  • Required to stand and speak in front of others occasionally.
  • Required to use a keyboard continually.
  • Required to use mechanical tools occasionally.
  • Required to lift, push, carry items less than 25 pounds occasionally.
  • Required to lift, push, carry items more than 25 pounds occasionally.
  • Required to lift, push, carry items more than 50 pounds occasionally.
  • Work near moving mechanical parts occasionally.
  • Work near fumes, airborne particles, or toxic chemicals occasionally.
  • Exposure to wet or humid (non-weather) conditions occasionally.
  • Exposure to outside weather conditions occasionally.
  • Exposure to extreme hot or cold (non-weather) occasionally.
  • Exposure to airborne pathogens or infectious materials occasionally.
  • Exposure to loud noises (such as equipment or machines) occasionally.
  • Exposure to very loud noises (such as jack hammers) occasionally.

Download your application here


Please send applications, cover letters, and/or resumes for this position to our HR department at hr@allworldmachinery.com