FAQ

A. An extensive amount of our nearly 2 million dollars in parts inventory are from Japan. In almost a quarter century of monitoring the machine tool industry, All World has identified those key wear items that cause down time to our customers. Also, with our unique "Importation system" from Japan and other countries, many times we are able to get product in from overseas within a week.

A. One thing our customers can be sure of is that they will receive the exact part they have requested. In many cases, older parts have been replaced by new versions. This can be due to several factors determined by the MFG (new innovation for better standards, new material etc..) All World Machinery is dedicated to staying on top of new product and innovation to offer our customers the best quality parts at competitive pricing. When an alternative brand is offered, our customers can be sure that it will meet or exceed the performance of the original part. Our customers are "always" informed of any crosses being made and have the luxury to decide which brand scenario works for them.

A. Our company policy has always been to not use a voicemail system. You are guaranteed to reach a live sales representative each and every time you call. We won't make absurd claims of "quotes guaranteed in an hour", like some of our competitors do. But you can rest easy knowing each and every quote request, regardless of its size, will demand our utmost attempt to take care of your needs. It is part of our company philosophy not just to get you any old answer quick, it's to provide you with the right solution, with quality results, in a timely fashion. We know that your satisfaction with our customer service is crucial for our survival.

A. To us, those aren't just phrases; they are a philosophy we commit to achieve. We know how critical it can be to get the parts you need to get up and running. We do whatever is humanly possible to get you the parts you need, when you have to have them. Our dedicated customer service team is committed to do whatever it takes to get your orders out the door on time. Whether it means driving your order to shipping facility, staying late to get it done, we have been given just about any imaginable challenge/request…and have gotten the job done.

A. Just like the engineers that build your state of the art machining center with the "nothing is impossible" frame of mind. As your parts provider, we feel you should demand the same from your parts supplier. Our dedication to our customers includes getting in stock orders out "100 percent of the time" on the same day. Besides time restrictions on getting a truck pickup late in the afternoon, if your order hits our warehouse, it will ship that day.

A. besides being able to utilize All World Machinery's Service department for oil chiller, pump, motor, cylinder repair… Our knowledgeable service engineers can help you with troubleshooting your parts failure, solutions to problems with application, you name it. If we don't the answer to your question or problem, we will get the answer for you. Our service department plays a huge role in the overall "full service, pleasant buying experience" we are so proud of.

A. We are thrilled when customers come to our counter for parts pick up. We take great pride in our extensive stock and you can be sure you will be encouraged to a tour of our parts department. Many customers are shocked to see the various products on our shelves that they are buying elsewhere and waiting for long lead times.

A. While there is never a guarantee regarding the time it will take to repair your part, we strive to keep an extensive amount of spare parts for repair on hand. All repair orders are considered "rush jobs" to us. There are also scenarios where our customers can "rent" a spare unit on a monthly basis until their unit is fixed.

A. In many cases, we can get a service tech to your facility immediately. Factors such as your proximity to our service techs, scheduling etc...We will always do our best to accommodate your needs.

A. Most definitely. We sell to customers in every state, as well as to customers in Canada, Mexico and all over Europe. Our branches are located in Ohio, Georgia, Illinois and California for strategic purposes and to serve our customers in those regions. We are always scouting out the best spot for our next location; it may end up being right in your state!!

A. We understand why that term is confusing. Simply put, a corepull is a hydraulic unit used for auxilary functions on the mold of a plastic injection molding machine. All World Machinery proudly uses the Daikin Hybrid Hydraulic units for this application...